Frequently Asked Questions

Save the Date Retainer

  • Our Save the Date Fee is a non-refundable retainer but can be transferred to an alternate date if that date is available.
  • A 50% deposit is required once the date is confirmed.
  • We are unable to provide refunds due to the advance preparation required for each event. All sales are final but if your event is postponed or cancelled we will offer a credit toward a future event. The credit amount will vary depending if products have already been ordered or designs already created. *See rain policy if the event is called off or relocated due to natural causes.

Beverages

  • We are a dry hire. This means that you, the customer, must purchase the alcohol for your event.
  • As a mobile bar without a brick-and-mortar establishment we are disqualified from obtaining a liquor license
  • We cannot transport liquor without a license, this means you must pick up or have your order delivered to you.
  • We will help you estimate how much liquor will be required based on the package selected and the number of guests.
  • After a consultation we will provide a customized shopping list or an order link designed to fit your event's needs.
  • If you opt to use one of our vendor partners, they will provide a discount on your beverage order.
  • You can provide bottles that we can keg for you onsite; It is best for the bottles to be already chilled whenever possible.
  • Prekegged beverages are an option but if you have less than 200 guests, we suggest buying bottles.
  • We can also serve your favorite cocktails, mocktails, punch, beer, craft soda or even sparkling water from our taps.

Set-up

  • The caravan is approx. 13 feet long, 8 feet high, and 6 feet wide. Maneuvering into position requires additional space.
  • The tap (i.e. serving window) is on the DRIVER’S side of the caravan. When maneuvering it into its serving location, our vehicle must have enough room to pull in and get out.
  • The caravan needs access to a standard 120V outlet within 100 feet of the caravan to run. We bring a 100 foot, 12 gauge outdoor extension cords. If you do not want cords showing or there is no access to power, we can provide a rental generator for an extra fee.
  • The recommended space to allow for beverage distribution is 8-10 feet in front of the dispensing area. This will give your guests the space needed to either serve themselves or be served if you have chosen to have an attendant presen

Gratuity

  • Most establishments automatically add gratuity to each order, which is considered an industry standard. We believe this should be optional and based on actual performance. We will have a QR code available onsite if you want to add a tip, but none is expected or required.

Insurance

  • We carry commercial insurance and general liability.

Damage

  • The client is responsible for any and all damages during the rental period. This includes equipment, furnishings, or other rented items.

Rain Policy

  • Rain & inclement weather are beyond our control. We recommend having a backup plan in place for all outdoor events.
  • Due to our advanced booking model, we cannot accommodate rain dates. The host is responsible for a tent or covered space in the event of inclement weather. We are happy to work with your tent vendor to find an appropriate tent for your event.
  • Alternatively, if your rain plan is to utilize an indoor venue, we can offer one of our bubbly carts instead, as long as they are not booked for another event.